- 0800 or 0508 number ranges
- Local, national orinternational toll free calling – incoming and outgoing
- Re-direct calls with call advance or at preset times with standard time-of-day diversion
- Confidential PIN for exclusive caller access
- Easily port existing toll free numbers
- Detailed performance reporting
- Add-on services available:
- Geographic control
- Percentage call distribution
- Call distribution plans
- Call prompting
- Courtesy response
- Follow Me
- Distinctive tone
How it works
Spark allocates toll free numbers that terminate on our nominated Public Switched Telephone Network (PSTN) or mobile access lines.
These numbers can be on lines used for ordinary inbound and outbound calls or for inbound toll free calls only.
Toll free calls can come from almost any New Zealand telephone network. They can terminate on any landline or mobile New Zealand number - except other toll free numbers or 0900 numbers.
Any toll free call initiated within New Zealand can terminate on any international phone number.
Spark also offers inbound international toll free calling. Using this, calls made to a toll free number set up overseas will terminate in New Zealand.
While we manage the pricing and contractual arrangements for this service, Chorus will manage the provisioning, billing and any fault resolution required.
Please note: Toll Free is only available to a service provider’s end-user. Residential toll free services such as Home 0800 do not relate to this product.
Enhanced features explained
Allows one Toll Free number to terminate in separate geographical regions, depending on where the call originated. (Geographic Diversion or Call Screening are other terms used for Geographic Control.)
It also enables screening or blocking of calls from unwanted regions.
Three levels of geographic region (defined by Spark) divide the country into 17, 74 and 455 regions respectively.
The precise boundaries of these regions are available from Spark and apply only to calls made on Spark's fixed network.
Percentage call distribution
Spreads call answering between different locations and determines what percentage will terminate where.
Additional call distribution plans
Store up to ten answering patterns in advance that customers can activate with a phone call.
Is an IVR-type service where a pre-recorded message prompts callers to choose what team or branch should receive their call.
Plays a pre-recorded message to the caller before forwarding the call to the final terminating number. For example, the customer will hear “you have reached [your company name], please wait while your call is connected”. This is useful to avoid charges due to calls made in error.
Toll free InfoCall
Enables callers to dial a free-of-charge number to hear the message.
Toll free Follow Me
Changes the answering point of the Toll Free Number(s) using an IVR service.
Toll free distinctive tone
Adds four beeps to the start of incoming toll free calls so that the receiver can tell that the call is to the Toll Free number.
This is useful where toll free calls terminate on a home phone, as it prompts the receiver to answer appropriately.