Spark Toll-Free
Portal

Our new self-service portal for managing 0800 and 0508 numbers.

Spark is modernising its Toll-Free service with a new self-service portal for managing 0800 and 0508 numbers.

The self-service portal will be hosted on Amazon's AWS Cloud in Australia, offering reliability, scalability, security and ongoiing innovation.

The portal will be available to existing and new customers of Spark's Toll-Free service. There are no additional charges for accessing or making changes in the portal. 

Our three-step process for new and existing customers

For new customers, joining our Toll-Free service is seamless. The service includes access to the platform and portal with training and support available.

For existing Spark Toll-Free customers, there will be a phased approach moving to the new Toll-Free platform and portal. This will ensure a smooth transition with minimal disruption.

Top features at a glance

White-labelling

Customise the portal with your own branding and offer your end customers the ability to self-manage their own toll-free service.

Enhanced security

Data is hosted securely in the AWS Cloud, with compliance to the Privacy Act 2020. Spark only works with trusted third-party providers to ensure data safety.

Analytics

Near real-time analytics enabling quick decision making and visibility of toll-free numbers.

Control

The self-service portal enables you to make changes without the need to contact the Spark Provisioning team.

Key features

Toll-Free calls stay within the New Zealand networks. Only basic customer information required for configuration (for example, company name, email addresses, 0800 numbers and terminating numbers) will be transferred, stored and processed in the AWS Cloud environment. A two-step verification within the portal provides an additional layer of data and access security. 

All your data will be hosted securely in the AWS Cloud, with compliance to the Privacy Act 2020 and the terms of our contract with you. Spark NZ only works with trusted third-party providers to ensure data safety.

Customers can set up, review and change views and editing rights within the portal. This will allow management and monitoring of feature changes. This is possible through the availability of configurable user roles and permissions.

Individual customers in the portal are segmented via account structures and customers are restricted to viewing their own services.

The new Toll-Free service is completely flexible, allowing customers to choose specific toll-free feature bundles. This also allows selection based on specific business needs and value.

The new portal enables customers to create workflows and access feature bundles without requiring manual intervention. Any new feature or feature bundle charging is automatically applied to your invoice.

A range of reports are available within the new portal, and valuable calling information available in real time. For existing customers, there is still the option to receive Call Detail Records via an SFTP location, if required.

The new portal has been developed to be accessed from any laptop or mobile device. 

Disaster Recovery workflows can now be activated/deactivated by the customer within the new portal, removing the need to contact the Spark Provisioning team.

With white-labelling, the portal is customisable to fit your organisation’s brand. Your customers will be able to self-serve their toll-free numbers, workflows and feature bundles, aligned to their requirements, from your white-labelled version of the portal. To facilitate this function, the portal will have unique URLs for each customer.

For new customers, on-boarding the Toll-Free service and portal is seamless. The Spark Toll-Free service also includes training and support for the new portal.