How it works
An expert team is on hand to support you – comprising sales, product, marketing and service – and will develop resources to fit your requirements.
You can select from on-account, pay-as-you-go, credit card and subscription-based solutions.
Pricing and plans will be developed in conjunction with your specific MVNO requirements.
Key integration services will be required to enable and implement network provisioning and various service management functions including, but not limited to the following functions:
- Number porting
- Service provisioning, changes and termination
- Query usage, subscriber status and history
- Third-party integrations such as payment gateway services.
As part of our network management we take the care of legal interception requirements, roaming agreements, SIM card supply, number range management, fraud management, international calling agreements and the supply of calling records on your behalf.
We offer 24/7 (level two) support services for the purposes of assure, fulfill and billing requirements. A portal will allow you to log support issues and to track any contact with our team, and provide you server access to pull-call records and reporting requirements.
You will get access to a comprehensive service guide which provides step-by-step details to troubleshooting on the network, SIM ordering, provisioning, price and plan changes and a ‘how to use guide’ for the network tools provided.