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Privacy

Policy

1. Our Privacy Policy

In this policy:

  • "we" or "Spark" means Spark New Zealand Trading Limited or any related Spark Group company providing you with our services.
  • "you" means you, the person visiting our website

2. Other policies applying to use of our website

In addition to our Privacy Policy, our terms and conditions apply to your use of our website. It is important that you are familiar with our terms and conditions. Please read it in conjunction with this policy. It includes our site management rights.

3. Visitors

If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • the operating system and the browser your computer uses, and any search engine you are using
  • the date and time you are visiting
  • the URLs of the pages you visit
  • your geographical location
  • if you provide it, your email address.
  • your browsing behaviour
  • your online transactions
  • your Spark account activity
  • if you provide it, your Spark account number
  • the domain name of the page you visit after leaving our website

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent.

4. Use of Cookies

Spark's website places a cookie on the hard drive of your computer. A "cookie" is a file which allows Spark to track and target the interests of users. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our website and third party websites. You can access information about Google's Privacy Policy here. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you).  The information may be used to serve you ads in relation to our products when you visit our website and third party websites.  You can access information about Google’s Privacy Policy here. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user's PC - refer to your browser help menu for further information).

5. Spark customers

If you are a Spark customer, your Wholesale Services Agreement applies to the use of personal information about you and your customers in respect of Spark Wholesale services. The relevant Terms and Conditions set out our commitments to you regarding collecting, holding and using information about you.

Additionally, if you do provide us with personal information via your use of this site - for example by allowing the use of cookies or by filling out an electronic query form - we may link this information to your Spark customer profile. We may also use this information to improve the website for different customer profiles.

6. Changing this policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

If you have any questions about Spark's online privacy policy please contact us.