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MVNO

Ideal mobile network solutions for mobile virtual network operators

MVNO Services offers mobile virtual network operators (MVNOs) access to Spark’s robust 3G/4G mobile network services - at wholesale rates.

You will receive an end-to-end service, including full network management that caters to on-account, pay-as-you-go, Credit Card or subscription-based solutions.

Our MVNO commercial model is highly flexible and our service is market-leading – we have an expert team ready to help design and deliver a solution that best meets the mobile demands of your customers.

Why Spark MVNO Services?

Choosing Spark will mean your mobile connections will be delivered via our robust 3G/4G mobile network – a network that we continually invest in to ensure our customers have access to world-class services and a powerful mobile coverage footprint in New Zealand.

As part of our network management, we take the care of legal interception requirements, roaming agreements, SIM card supply, number range management, fraud management, international calling agreements and the supply of calling records on your behalf.

We also offer flexible commercial terms, along with a mobile design and project delivery capability to efficiently deliver you an end-to-end solution. 

Spark Wholesale has built a great reputation in providing local and international services to telecommunications and IT organisations and their customers. We currently maintain partnerships with seven MNVO’s.

 

Key features

  • Powerful 3G/4G mobile network
  • End-to-end service including:
    • National and international voice
    • SMS, data
    • International roaming services
    • Core network functions.
  • 24/7 assure, fulfill and billing support
  • On-account, prepay, Credit Card and subscription-based options
  • Full network management including:
    • Legal interception and the supply of calling records
    • Roaming and international calling agreements
    • SIM card supply
    • Number range management
    • Fraud management
  • Latest mobile devices available for purchase at discounted prices
  • Optional customer self-service and real-time functionality including:
    • Customer and administration CRM portals
    • Real-time balance and quota enquiries via IVR, USSD and mobile apps
    • SMS notifications
    • Campaign management tool    
    • Self-activation and provisioning

 

How it works

An expert team is on hand to support you - comprising of sales, product, marketing and service and will develop resources to fit your requirements. 

You can select from on-account, pay-as-you-go, Credit Card and subscription-based solutions. 

Pricing and plans will be developed in conjunction with your specific MVNO requirements.

Key integration services will be required to enable and implement network provisioning and various service management functions including, but not limited to the following functions:

  • Number porting
  • Service provisioning, changes and termination
  • Query usage, subscriber status and history
  • Third-party integrations such as payment gateway services.

As part of our network management we take the care of legal interception requirements, roaming agreements, SIM card supply, number range management, fraud management, international calling agreements and the supply of calling records on your behalf.

We offer 24/7 (level two) support services for the purposes of assure, fulfill and billing requirements. A portal will allow you to log support issues and to track any contact with our team, and provide you server access to pull-call records and reporting requirements.

You will get access to a comprehensive service guide which provides step-by-step details to troubleshooting on the network, SIM ordering, provisioning, price and plan changes and a ‘how to use guide’ for the network tools provided.
 

Key benefits

 

Marketing-leading

Tap into a mobile network service from a provider with a proven-track record and an established MNVO customer base.

Extensive coverage

Access a robust mobile connection that delivers 3G/4G coverage in 97% of the places that New Zealanders live and work.

24/7 support

Get started quickly with around the clock support for any assure, fulfill and billing help that you may require.

Managed service

Rest easy knowing we will take care of legal interceptions, calling records, roaming and international calling agreements, SIM card supply, and number range and fraud management.

Flexible options

Provide multiple commercial and service options such as a CRM and customer portal, IVR, USSD, a mobile app and a campaign management tool.

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